• Schedule and coordinate daily delivery, pickup, and swap-out of roll-off dumpsters across residential, commercial, and construction sites
• Dispatch port-o-pot deliveries, regular service/cleaning routes, and emergency calls with attention to timing and site access requirements
• Build and optimize daily driver routes to maximize efficiency and minimize drive time
• Answer inbound customer calls for new orders, changes, complaints, and service inquiries; enter orders accurately into dispatch software
• Communicate with drivers throughout the day via phone or two-way radio to relay updates, address issues, and adjust routes as needed
• Track equipment inventory and location; coordinate with the yard on unit availability and maintenance status
• Resolve scheduling conflicts and last-minute changes calmly and efficiently; communicate proactively with customers about delays
• Maintain accurate service records, work orders, and daily dispatch logs
• Coordinate with the billing team to ensure completed orders are properly documented
• High school diploma or GED
• 1+ year of dispatch, logistics, or customer service experience
• Strong computer skills and ability to learn dispatch/routing software quickly
• Excellent phone manner and written communication skills
• Ability to multitask under pressure in a fast-paced environment
• Reliable transportation and ability to work early morning starts
• Must pass a background check and drug screening
• Experience in waste, sanitation, or field services industry
• Familiarity with GPS fleet tracking software
• Knowledge of the Louisville metro area and surrounding counties
• Experience coordinating CDL drivers or heavy equipment
• Bilingual (English/Spanish) a plus
• Health, dental, and vision insurance
• Paid time off and holidays
• Performance-based raises
